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‘Caring when it Counts’ portrays life at Dorothy House Hospice to keep supporters in touch with what hospice life is really like, removing any misconceptions and showing the wide range of services they offer. The release of this DVD coincided with a boost in fund-raisning for the hospice. It was sent out to around 10,000 supporters along with the Dorothy House Hospice Newsletter and received warm support. It was also played at volunteers’ and staff inductions.